Cancellation and Exchange Policy

Cancellation Policy

  1. Cancellation of order: Please login to www.quontico.com visit “my account” page and click on “my orders” to cancel the order. Please note the order can only be cancelled till it’s not shipped. You can also email your cancellation request on connect@quontico.com
  2. When can I cancel the order? The cancellation is possible only if your order is not shipped.
  3. Refund of cancelled order: We will process your money back in your account within 5-7 working days from the date of cancellation.
  4. Amount of Refund: Your entire order amount will be refunded (including the tax collected).
  5. In case refund not received: In case your refund is not credited in your account in 5-7 working days, just send us the email at connect@quontico.com, we will find out the reason for delay and will rectify the problem, if any.

Exchange Policy

  1. What is allowed to exchange: Only size can be exchanged, we do not accept exchange request of styles.
  2. Exchange intimation: Email us at connect@quontico.com within 7 days from the date of delivery.
  3. How soon can I expect the exchanged Product: Order processing takes 2-3 days after receiving the returned product.
  4. Where to return: Send the package to the address mentioned on the shipment invoice that you have received with the product. Mark the package clearly as “RETURN” followed by the address.